PRIVACY POLICY

01 — INTRODUCTION

Connected Montréal (“we,” “us,” or “our”) operates the website connectedmontreal.com. Founded in 2012 by Oren Bornstein, we provide bachelor party and group weekend planning concierge services in Montréal, Québec, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

02 — INFORMATION WE COLLECT

Information you provide directly. When you submit an inquiry form or contact us, we collect your name, email address, phone number, and trip details (such as group size, preferred dates, and activity interests).

Information collected automatically. When you visit our website, we automatically collect certain technical and behavioural data, including:

• UTM parameters (campaign source, medium, content, and term)
• Landing page URL and referring website
• IP address, browser type, device information, and operating system
• Pages visited, time spent on pages, and click behaviour
• Session recordings and heatmap data

03 — TRACKING TECHNOLOGIES

We use the following third-party tracking and analytics services to understand how visitors interact with our website and to measure the effectiveness of our advertising:

• Google Analytics 4 — website traffic analysis and user behaviour
• Google Tag Manager — tag management for analytics and marketing scripts
• Google Ads — conversion tracking and remarketing
• PostHog — product analytics, event tracking, funnels, and session replays
• CallRail — call tracking with dynamic number insertion to attribute phone inquiries to marketing channels

04 — COOKIES

Our website uses both first-party and third-party cookies. First-party cookies are set by connectedmontreal.com to remember your preferences and track UTM parameters across your session. Third-party cookies are set by the analytics and call-tracking services listed above (Google, PostHog, and CallRail) to enable conversion tracking, behavioural analysis, and phone attribution. You can manage or disable cookies through your browser settings, though doing so may affect the functionality of certain features on our website.

05 — HOW WE USE YOUR INFORMATION

• To respond to your inquiries and plan your trip
• To communicate with you about your booking or upcoming weekend
• To improve our website, services, and user experience
• To measure the effectiveness of our marketing campaigns
• To comply with legal obligations

06 — DATA STORAGE

Personal information collected through our inquiry forms is stored in Airtable, which serves as our customer relationship management (CRM) system. Airtable stores data on servers located in the United States. By submitting your information, you consent to the transfer and storage of your data outside of Canada.

07 — THIRD-PARTY SHARING

We do not sell your personal information. We share data only with the analytics and advertising service providers listed under “Tracking Technologies” above, solely for the purposes described in this policy. These third parties process data on our behalf and are bound by their own privacy policies. We may also disclose information if required by law or to protect our legal rights.

08 — YOUR RIGHTS

Under applicable privacy legislation, you have the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete personal information
• Delete your personal information, subject to legal retention requirements
• Withdraw consent for data processing at any time

To exercise any of these rights, contact us using the information provided below.

09 — APPLICABLE LAW

Connected Montréal is based in Québec, Canada. Our handling of personal information is governed by the Personal Information Protection and Electronic Documents Act (PIPEDA) at the federal level and Québec's Act Respecting the Protection of Personal Information in the Private Sector (commonly referred to as Québec Law 25 / Bill 64), which imposes additional obligations on businesses operating in the province. We are committed to complying with both frameworks.

10 — CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

11 — CONTACT

If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at: